Be a part of something bigger...

Our Story

At Radar Healthcare, we’re dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in partnership with industry experts to ensure organisations always meet regulatory standards – making it easier than ever for healthcare providers to deliver top-quality care to their patients.

We’re on a mission to become a world-leading health-tech pioneer, and we know that we can only achieve this with the help of talented individuals like you. If you’re passionate about improving healthcare outcomes and want to work in a team of like-minded individuals, we invite you to join us on our journey.

So if you’re up for an exciting challenge and want to be part of a team that’s making a real impact, we’d love to hear from you!

Our Values

At Radar Healthcare, we are all proud of our values-led, open, supportive and inclusive culture. It's just as important that anyone joining our friendly team share the same values as us, to ensure we're all on the same page from day one, so we're looking for people who feel aligned to the following:

🤝🏽 Customer focused with a partnership approach

📖 Open, honest and transparent

🧠 Innovative

🫶🏼 Ethical, trustworthy and caring

Our People & Culture

At Radar Healthcare, we understand and celebrate the fact that our people are our best assets! We are proud to showcase our diverse and passionate talent that encapsulates our vision, purpose and values in our shared mission of innovation in healthcare. We’re an ambitious but caring team, and so supporting our colleagues and partners is always a top priority. Not to mention, we’re not all work and no play – we love getting together to celebrate our achievements together in various settings, whether it be our winter and summer socials, our people-led full company days, team get togethers or simply just interacting and supporting one another over coffee breaks either remotely or in person at our amazing Leeds office.

We're also super proud to be Great Place to Work-Certified, based on outstanding feedback directly from our team earlier this year, with 91% of the team agreeing that they "would strongly endorse my company to friends and family as a great place to work" 🫶🏼

The Opportunity 

Radar Healthcare's new ⭐Customer Support Specialist⭐

At Radar Healthcare our Customer Experience Team Is dedicated to delivering excellent service through an open, honest and transparent partnership approach to customer service. In advocating for our customers, we build close long-term relationships as we proactively support them throughout the whole customer lifecycle and beyond - ensuring Radar healthcare Is factored Into all future solution Investigations.

We're looking for a detail oriented Customer Support Specialist to join our growing team and take ownership of our customer-first approach In being the single point of contact for all Inquiries related to the troubleshooting procedure. Practicing clear and effective communication, we’re looking for somebody who Is proactive In keeping our customers updated on expected resolution times and the progress of their Inquires.

Leaving no stone unturned, you'll take a creative and logical approach to problem solving, researching all possible ways to troubleshoot the problem and effectively find a solution.

What you’ll be doing to make a difference:

• Logging all calls, taking ownership of user problems, answering support queries and diagnosing software Issues for external customers.

• Assisting with setting up and configuring Radar Healthcare software for new customers and working closely with the test team In relation to the testing of new features and Improvers under the supervision of the lead tester.
• Taking ownership of customer issues and acting as the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution, and updates on the progress made.
• Following a customer-first attitude and leaving no stone unturned In giving customers the best possible experience. Once a support ticket Is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution.
• Escalating unresolved Issues to relevant Internal teams. Where there are Issues that are highly technical or beyond the scope of what a service rep can handle on the spot, you will ensure that the problem Is communicated to the right Internal teams and that they take appropriate action to resolve It.
• Collecting prompt and accurate customer feedback - achieved by following up with the customer, finding out If the solution worked and take note of the customers suggestions on what can potentially Improve their experience.
• Documenting knowledge as solution articles/help content so that the same problems don’t occur In the future.
• Interacting with customers In a pleasant and empathetic manner, demonstrating great listening skills to understand and anticipate the customers needs and exercising patience to handle conversations effectively, Irrespective of the customer's skill level.
• Solving complex customer Issues and helping new team members adapt to support routines quickly by utilizing your technical know-how.
• Multitasking seamlessly between tasks such as handling high-priority tickets, documenting solution articles, and preparing notes for meetings/events by exercising exceptional time management skills.
• Honouring SLAs and ensuring all assigned tickets are resolved well within the deadline.
• Advocating for the customer even after a problem has been resolved and being happy to make outbound calls to customers to ensure smooth sailing with the product and gather their feedback.
• Managing your own ticket list, being proactive In raising any concerns around SLAs.
• Asking relevant questions as part of an Investigative approach to resolving queries.
• Striving for optimal efficiency by effectively recording Information and sharing best practices.
• Becoming an expert In the use of Radar Healthcare and the application of the product to customers' needs.

Your journey so far...

• Demonstrable experience with telephone 1st line product/software support
• Exceptional customer-facing communication skills
• Excellent teamwork and collaboration skills
• Attention to detail and logical thinking

Even better if you…

• Have a basic understanding of SQL databases and how to access data
• Have experience of testing software
• Have experience In software as a service support provider
• Possess knowledge and comprehension of XML/HTML

The Bigger Picture

Whilst we value professional experiences and qualifications, we’re committed to maintaining a culture of growth and development here at Radar Healthcare. We take into account each candidates demonstrable skillset, drive and ethos so even if you don’t feel 100% qualified for the role – we welcome you to connect with us. We’d love to hear from passionate candidates from all backgrounds that align themselves with our company values and are excited to make a difference in healthcare!

What we offer in return...

💰 A competitive salary, dependent on experience 

💜 Values-led culture - we’re extremely proud of our culture. Learn more about what makes it special here

📖 Learning & development budget of £1,000 each year to drive your own professional development

🏢 Flexible working – We believe in empowering our team to work in a way that suits them best. We have a base expectation of 1 day per month in the office but outside of this, although we have a fantastic office in the heart of Leeds (complete with a rooftop bar for the summer months), the choice is yours! 

🏝️ 25 days holiday (+ bank holidays) continually increasing with service, plus the option to buy up to a week to suit whatever exotic adventures or big life events you have planned for the year ahead

🎂 Birthdays off and a surprise through the letterbox - we love to make a song and dance about every year around the sun!

🤝🏽 Charity leave – giving back is important to us, so we empower all our team members to support charity every year on company time

🧠 Mental healthcare - Face to face counselling support, an app, and an Employee Assistance Program and many colleagues trained in mental health first aid

👩🏾‍⚕️ Healthcare - Cover with Medicash, you get money back when you spend on health appointments e.g. physio, dental, optician, prescriptions, private GP + more

💛 Life cover – a pay-out of 3x your salary to support your beneficiaries if the worst happened

💐 Compassionate leave of up to 5 days time off if you lose a loved one

🤕 Paid sick leave - Enhanced sick pay after 6 months (increasing with service)

🍼 Enhanced family leave - Primary caregivers (maternity/adoption); 16 weeks full pay, 10 weeks half pay & secondary caregivers (paternity); 2 weeks full pay and another 2 weeks full pay to take in your new arrivals first year of life (once you have been with us for 1 year)

💵 Pension - We’re invested in your future, we contribute 3% of your salary to your pension pot, helping you save up for those golden years!

💻 Technology – Rest assured, we'll have a laptop all set up and ready for you on your first day. Additionally, in your first week, we’ll conduct a WFH risk assessment to ensure you have everything you need, including a second screen, keyboard, mouse, and any other goodies!

🐶 Dog friendly office

🎈 Socials – we get together as a full company at least four times per year, plus at least once a quarter in individual teams, too. Not including all the fun activities being planned by our newly formed social committee.

🧩 Discounts on cinema, vouchers, gym memberships, days out and much much more

✨ PLUS a monthly £ allowance on our flexible benefits platform to spend on whatever else you might be after (private medical insurance, dental insurance, critical illness cover, or upgrade any of the covers above) with the ability to top up from salary if desired. We’re all different, after all!

Accessibility 

If you require any special considerations or adjustments to our application and interviewing process, please don't hesitate to let us know. We understand and celebrate the fact that every person that we connect with is different and therefore requires different starting points on their journey with us. If you have a medical condition or disability we are committed to ensuring that our process is inclusive and accessible for all, let us know how we can best support you.

Connect with us!

We'd love to hear from you! If this role isn't quite right for you but you feel like Radar Healthcare could be, click the Connect button on our careers site and we'll keep you in the loop of new opportunities as they arise. You can also find out more about our mission, values and culture by checking out our various channels:

🎧 Listen to Our What the HealthTech podcast

🔗 Connect with us on Linkedin

📱 Check out our social media channels including our Instagram takeovers and join us on a day in the life at Radar Healthcare! Get an inside look at our innovative and friendly culture as we share our stories with you. 

💚 Discover why Radar Healthcare is a fantastic place to work from our very own people on Glassdoor!

Connect with us on our journey and get to know the people who make us shine!