Be a part of something bigger...

Our Story

At Radar Healthcare, we’re dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in partnership with industry experts to ensure organisations always meet regulatory standards – making it easier than ever for healthcare providers to deliver top-quality care to their patients.

We’re on a mission to become a world-leading health-tech pioneer, and we know that we can only achieve this with the help of talented individuals like you. If you’re passionate about improving healthcare outcomes and want to work in a team of like-minded individuals, we invite you to join us on our journey.

So if you’re up for an exciting challenge and want to be part of a team that’s making a real impact, we’d love to hear from you!

Our Values

At Radar Healthcare, we are all proud of our values-led, open, supportive and inclusive culture. It's just as important that anyone joining our friendly team share the same values as us, to ensure we're all on the same page from day one, so we're looking for people who feel aligned to the following:

🤝🏽 Customer focused with a partnership approach

📖 Open, honest and transparent

🧠 Innovative

🫶🏼 Ethical, trustworthy and caring

Our People & Culture

At Radar Healthcare, we understand and celebrate the fact that our people are our best assets! We are proud to showcase our diverse and passionate talent that encapsulates our vision, purpose and values in our shared mission of innovation in healthcare. We’re an ambitious but caring team, and so supporting our colleagues and partners is always a top priority. Not to mention, we’re not all work and no play – we love getting together to celebrate our achievements together in various settings, whether it be our winter and summer socials, our people-led full company days, team get togethers or simply just interacting and supporting one another over coffee breaks either remotely or in person at our amazing Leeds office.

We're also super proud to be Great Place to Work-Certified, based on outstanding feedback directly from our team earlier this year, with 91% of the team agreeing that they "would strongly endorse my company to friends and family as a great place to work" 🫶🏼

The Opportunity 

Radar Healthcare's new ⭐Head of Professional Services⭐

The Head of Professional Services will lead and manage our support, project management and product specialist functions, ensuring exceptional service delivery and client satisfaction. This role will be pivotal in driving the success of our implementation projects and providing ongoing support to our clients across the NHS, Health and Social Care, and International healthcare economies. The ideal candidate will possess strong leadership skills, a deep understanding of healthcare systems, and a passion for leveraging technology to improve healthcare outcomes.

What you’ll be doing to make a difference:

1. Leadership and Strategy:
• Develop and execute the Professional Services strategy in alignment with company goals.
• Lead, mentor, and manage a team of support and project management professionals.
• Foster a culture of excellence, continuous improvement, and customer-centricity within the team.
2. Support Function Management:
• Oversee the support team to ensure timely and effective resolution of client issues.
• Implement best practices and processes for customer support, including ticketing systems, knowledge bases, and SLA management.
• Monitor support metrics and KPIs to drive performance improvements.
• Analyse inbound queries and liaise with the wider business to create strategies to resolve themes and trends.
• Report on themes, trends and SLA resolution to the SMT.
3. Project Management:
• Lead the project management team to deliver projects on time, within scope, and within budget.
• Develop and maintain project plans, schedules, and resource allocations.
• Ensure effective stakeholder communication and manage client expectations throughout the project lifecycle.
• Work closely with the sales team to ensure that the scope of the project is agreed and inline with client expectations.
4. Product Specialists:
• Lead the product specialist team to support project deliver and in life customer success.
• Ensure you and the team fully understand all elements of Radar Healthcare and the corresponding product developments.
• Create internal training to and product sheets to support teams and customers on product delivery.
• Lead the team to deliver consultancy and product design, build and implementation as required by the projects team or partnerships team.

1. Client Engagement:
• Work closely with the partnerships team to understand issues clients are facing.
• Act as a senior point of contact for escalations and complex issues.
• Conduct regular reviews with clients to ensure they are achieving the desired outcomes from our project management and support functions.
2. Collaboration and Communication:
• Collaborate with product development, sales, and the partnerships team to ensure client needs are being meet through project management, support and product delivery.
• Provide regular updates to senior management on the status of support and project activities.
• Represent the company at industry events, conferences, and client meetings as needed.
3. Process Improvement:
• Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
• Stay abreast of industry trends and best practices in healthcare technology and service delivery.

Your journey so far...

• Minimum of 7-10 years of in a professional services role within the healthcare technology sector.
• Proven experience in managing support and project management teams.
• Strong knowledge of NHS systems, care home operations, and international healthcare markets.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strategic thinking and problem-solving abilities.
  
• Customer-focused mindset with a passion for delivering high-quality service.
  
• Strong organizational and time management skills.
  
• Proficiency in project management tools and software.
  
• Ability to analyse data and metrics to drive decision-making.

Even better if you…

• Have a Bachelor's degree in Healthcare Management, Information Technology, Business Administration, or a related field. 
• Have PMP, PRINCE2, or similar project management certification. 

The Bigger Picture

Whilst we value professional experiences and qualifications, we’re committed to maintaining a culture of growth and development here at Radar Healthcare. We take into account each candidates demonstrable skillset, drive and ethos so even if you don’t feel 100% qualified for the role – we welcome you to connect with us. We’d love to hear from passionate candidates from all backgrounds that align themselves with our company values and are excited to make a difference in healthcare!

What we offer in return...

💰 A competitive salary dependent on experience 

💜 Values-led culture - we’re extremely proud of our culture. Learn more about what makes it special here

📖 Learning & development budget of £1,000 each year to drive your own professional development

🏢 Flexible working – We believe in empowering our team to work in a way that suits them best. We have a base expectation to be onsite with customers, but outside of this, the choice is yours between home and office working!

🏝️ 25 days holiday (+ bank holidays) continually increasing with service, plus the option to buy up to a week to suit whatever exotic adventures or big life events you have planned for the year ahead

🎂 Birthdays off and a surprise through the letterbox - we love to make a song and dance about every year around the sun!

🤝🏽 Charity leave – giving back is important to us, so we empower all our team members to support charity every year on company time

🧠 Mental healthcare - Face to face counselling support, an app, and an Employee Assistance Program and many colleagues trained in mental health first aid

👩🏾‍⚕️ Healthcare - Cover with Medicash, you get money back when you spend on health appointments e.g. physio, dental, optician, prescriptions, private GP + more

💛 Life cover – a pay-out of 3x your salary to support your beneficiaries if the worst happened

💐 Compassionate leave of up to 5 days time off if you lose a loved one

🤕 Paid sick leave - Enhanced sick pay after 6 months (increasing with service)

🍼 Enhanced family leave - Primary caregivers (maternity/adoption); 16 weeks full pay, 10 weeks half pay & secondary caregivers (paternity); 2 weeks full pay and another 2 weeks full pay to take in your new arrivals first year of life (once you have been with us for 1 year)

💵 Pension - We’re invested in your future, we contribute 3% of your salary to your pension pot, helping you save up for those golden years!

💻 Technology – Rest assured, we'll have a laptop all set up and ready for you on your first day. Additionally, in your first week, we’ll conduct a WFH risk assessment to ensure you have everything you need, including a second screen, keyboard, mouse, and any other goodies!

🐶 Dog friendly office

🎈 Socials – we get together as a full company at least four times per year, plus at least once a quarter in individual teams, too. Not including all the fun activities being planned by our newly formed social committee.

🧩 Discounts on cinema, vouchers, gym memberships, days out and much much more

✨ PLUS a monthly £ allowance on our flexible benefits platform to spend on whatever else you might be after (private medical insurance, dental insurance, critical illness cover, or upgrade any of the covers above) with the ability to top up from salary if desired. We’re all different, after all!

Accessibility 

If you require any special considerations or adjustments to our application and interviewing process, please don't hesitate to let us know. We understand and celebrate the fact that every person that we connect with is different and therefore requires different starting points on their journey with us. If you have a medical condition or disability we are committed to ensuring that our process is inclusive and accessible for all, let us know how we can best support you.

Connect with us!

We'd love to hear from you! If this role isn't quite right for you but you feel like Radar Healthcare could be, click the Connect button on our careers site and we'll keep you in the loop of new opportunities as they arise. You can also find out more about our mission, values and culture by checking out our various channels:

🎧 Listen to Our What the HealthTech podcast

🔗 Connect with us on Linkedin

📱 Check out our social media channels including our Instagram takeovers and join us on a day in the life at Radar Healthcare! Get an inside look at our innovative and friendly culture as we share our stories with you. 

💚 Discover why Radar Healthcare is a fantastic place to work from our very own people on Glassdoor!

Connect with us on our journey and get to know the people who make us shine!