Be a part of something bigger...

Our Story

At Radar Healthcare, we’re dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in partnership with industry experts to ensure organisations always meet regulatory standards – making it easier than ever for healthcare providers to deliver top-quality care to their patients.

We’re on a mission to become a world-leading health-tech pioneer, and we know that we can only achieve this with the help of talented individuals like you. If you’re passionate about improving healthcare outcomes and want to work in a team of like-minded individuals, we invite you to join us on our journey.

So if you’re up for an exciting challenge and want to be part of a team that’s making a real impact, we’d love to hear from you!

Our Values

At Radar Healthcare, we are all proud of our values-led, open, supportive and inclusive culture. It's just as important that anyone joining our friendly team share the same values as us, to ensure we're all on the same page from day one, so we're looking for people who feel aligned to the following:

🤝🏽 Customer focused with a partnership approach

📖 Open, honest and transparent

🧠 Innovative

🫶🏼 Ethical, trustworthy and caring

Our People & Culture

At Radar Healthcare, we understand and celebrate the fact that our people are our best assets! We are proud to showcase our diverse and passionate talent that encapsulates our vision, purpose and values in our shared mission of innovation in healthcare. We’re an ambitious but caring team, and so supporting our colleagues and partners is always a top priority. Not to mention, we’re not all work and no play – we love getting together to celebrate our achievements together in various settings, whether it be our winter and summer socials, our people-led full company days, team get togethers or simply just interacting and supporting one another over coffee breaks either remotely or in person at our amazing Leeds office.

We're also super proud to be Great Place to Work-Certified, based on outstanding feedback directly from our team earlier this year, with 91% of the team agreeing that they "would strongly endorse my company to friends and family as a great place to work" 🫶🏼

The Opportunity 

Radar Healthcare's new ⭐Support Analyst⭐

The Support Analyst (SA) is responsible for managing and resolving customer support tickets efficiently while ensuring a positive customer experience. As the first point of contact for customers, the SA logs, tracks, and owns support cases through to resolution. This role involves proactive issue escalation, collaboration with internal stakeholders, and contributing to a comprehensive knowledge base to enhance self-service capabilities.

Support Analysts are expected to develop deep expertise in the Radar Healthcare application, enabling them to provide high-quality support and guidance to customers. This role is ideal for individuals with strong problem-solving skills, excellent communication abilities, and a passion for learning within a fast-paced software support environment.

What you’ll be doing to make a difference:

• Log, monitor, and manage support tickets through to resolution, ensuring issues are handled within agreed SLAs.
• Take full ownership of assigned support cases and ensure customers receive timely and accurate responses.
• Act as the primary point of contact for customers on raised tickets, maintaining clear and professional communication throughout the support lifecycle.
• Provide empathetic and informed responses to user queries to ensure a positive customer experience.
• Proactively identify tickets that require escalation and collaborate with Technical, Product, or Consulting teams to drive resolution.
• Ensure escalated issues are followed up and that customers remain informed of progress and outcomes.
• Work closely with Engagement Managers, Project Managers, and Partner Managers to ensure support efforts align with client implementation and operational goals.
• Share insights and patterns identified from support cases with relevant teams to inform product and process improvements.
• Contribute to the ongoing development of Radar’s support knowledge base, including FAQs, troubleshooting guides, and solution documentation.
• Maintain high-quality documentation to enable self-service and reduce repetitive queries.
• Commit to becoming an expert user of the Radar Healthcare platform, regularly updating knowledge as the product evolves.
• Participate in internal training sessions and stay informed about product releases, new features, and configuration options.

Your journey so far...

• Customer Satisfaction: Positive customer feedback and resolution experience, measured via CSAT or NPS scoring.
• Timely Resolution: Support tickets resolved efficiently and within SLA timeframes.
• Effective Escalation: Escalated issues are clearly documented, resolved collaboratively, and tracked to closure.
• Knowledge Base Growth: Regular contributions to support documentation that improve the effectiveness of self-service support.
• System Expertise: Demonstrated progression in Radar HC product knowledge and ability to resolve increasingly complex queries.

• Minimum 1–2 years of experience in a technical support or customer service role, ideally within a SaaS or software business.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to work collaboratively in a cross-functional environment.
• Comfortable working independently in a fast-paced, remote team setting.

Even better if you…

• Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and basic understanding of SLAs and support workflows is advantageous.

The Bigger Picture

Whilst we value professional experiences and qualifications, we’re committed to maintaining a culture of growth and development here at Radar Healthcare. We take into account each candidates demonstrable skillset, drive and ethos so even if you don’t feel 100% qualified for the role – we welcome you to connect with us. We’d love to hear from passionate candidates from all backgrounds that align themselves with our company values and are excited to make a difference in healthcare!

What we offer in return...

💰 A competitive salary, dependent on experience 

💜 Values-led culture - we’re extremely proud of our culture. Learn more about what makes it special here

📖 Learning & development budget of £1,000 each year to drive your own professional development

🏢 Flexible working – We believe in empowering our team to work in a way that suits them best. Whether you’re an early bird or prefer working from home most of the time, we trust you to get the job done around our core hours. We have a base expectation of 1 day per month in the office but outside of this, although we have a fantastic office in the heart of Leeds (complete with a rooftop bar for the summer months), the choice is yours! 

🏝️ 25 days holiday (+ bank holidays) continually increasing with service, plus the option to buy up to a week to suit whatever exotic adventures or big life events you have planned for the year ahead

🎂 Birthdays off and a surprise through the letterbox - we love to make a song and dance about every year around the sun!

🤝🏽 Charity leave – giving back is important to us, so we empower all our team members to support charity every year on company time

🧠 Mental healthcare - Face to face counselling support, an app, and an Employee Assistance Program and many colleagues trained in mental health first aid

👩🏾‍⚕️ Healthcare - Cover with Medicash, you get money back when you spend on health appointments e.g. physio, dental, optician, prescriptions, private GP + more

💛 Life cover – a pay-out of 3x your salary to support your beneficiaries if the worst happened

💐 Compassionate leave of up to 5 days time off if you lose a loved one

🤕 Paid sick leave - Enhanced sick pay after 6 months (increasing with service)

🍼 Enhanced family leave - Primary caregivers (maternity/adoption); 16 weeks full pay, 10 weeks half pay & secondary caregivers (paternity); 2 weeks full pay and another 2 weeks full pay to take in your new arrivals first year of life (once you have been with us for 1 year)

💵 Pension - We’re invested in your future, we contribute 3% of your salary to your pension pot, helping you save up for those golden years!

💻 Technology – Rest assured, we'll have a laptop all set up and ready for you on your first day. Additionally, in your first week, we’ll conduct a WFH risk assessment to ensure you have everything you need, including a second screen, keyboard, mouse, and any other goodies!

🐶 Dog friendly office

🎈 Socials – we get together as a full company at least four times per year, plus at least once a quarter in individual teams, too. Not including all the fun activities being planned by our newly formed social committee.

Accessibility 

If you require any special considerations or adjustments to our application and interviewing process, please don't hesitate to let us know. We understand and celebrate the fact that every person that we connect with is different and therefore requires different starting points on their journey with us. If you have a medical condition or disability we are committed to ensuring that our process is inclusive and accessible for all, let us know how we can best support you.

Connect with us!

We'd love to hear from you! If this role isn't quite right for you but you feel like Radar Healthcare could be, click the Connect button on our careers site and we'll keep you in the loop of new opportunities as they arise. You can also find out more about our mission, values and culture by checking out our various channels:

🎧 Listen to Our What the HealthTech podcast

🔗 Connect with us on Linkedin

📱 Check out our social media channels including our Instagram takeovers and join us on a day in the life at Radar Healthcare! Get an inside look at our innovative and friendly culture as we share our stories with you. 

💚 Discover why Radar Healthcare is a fantastic place to work from our very own people on Glassdoor!

Connect with us on our journey and get to know the people who make us shine!