Be a part of something bigger...

Our Story

At Radar Healthcare, we’re dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in partnership with industry experts to ensure organisations always meet regulatory standards – making it easier than ever for healthcare providers to deliver top-quality care to their patients.

We’re on a mission to become a world-leading health-tech pioneer, and we know that we can only achieve this with the help of talented individuals like you. If you’re passionate about improving healthcare outcomes and want to work in a team of like-minded individuals, we invite you to join us on our journey.

So if you’re up for an exciting challenge and want to be part of a team that’s making a real impact, we’d love to hear from you!

Our Values

At Radar Healthcare, we are all proud of our values-led, open, supportive and inclusive culture. It's just as important that anyone joining our friendly team share the same values as us, to ensure we're all on the same page from day one, so we're looking for people who feel aligned to the following:

🤝🏽 Customer focused with a partnership approach

📖 Open, honest and transparent

🧠 Innovative

🫶🏼 Ethical, trustworthy and caring

Our People & Culture

At Radar Healthcare, we understand and celebrate the fact that our people are our best assets! We are proud to showcase our diverse and passionate talent that encapsulates our vision, purpose and values in our shared mission of innovation in healthcare. We’re an ambitious but caring team, and so supporting our colleagues and partners is always a top priority. Not to mention, we’re not all work and no play – we love getting together to celebrate our achievements together in various settings, whether it be our winter and summer socials, our people-led full company days, team get togethers or simply just interacting and supporting one another over coffee breaks either remotely or in person at our amazing Leeds office.

We're also super proud to be Great Place to Work-Certified, based on outstanding feedback directly from our team earlier this year, with 91% of the team agreeing that they "would strongly endorse my company to friends and family as a great place to work" 🫶🏼

The Opportunity 

Radar Healthcare's new ⭐Programme Manager ⭐

Radar Healthcare is seeking an experienced Programme Manager to assume
overall accountability for the portfolio of client engagements. Reporting to the
Head of Professional Services, this strategic role is responsible for the successful
execution of all engagements within the portfolio, including project success, client
satisfaction, and portfolio growth. The Programme Manager will directly manage
a team of Engagement Managers and Project Managers, collaborating with senior
leaders to ensure the achievement of both project and portfolio objectives. The
ideal candidate will have experience operating in a high-growth environment,
building scalable client engagement processes that support SaaS delivery at
scale.

What you’ll be doing to make a difference:

• Oversee and manage the full lifecycle of all projects within the portfolio,
  including initiation, planning, execution, monitoring, control, and closure.
• Lead, mentor, and develop Engagement Managers and Project Managers,
  fostering a collaborative and performance-driven team culture.
• Coordinate cross-functional teams, providing leadership and guidance to
  ensure successful programme execution.
• Monitor and track portfolio progress, proactively identifying and mitigating
  risks and issues to minimise impact.
• Develop and implement effective communication strategies to keep
  stakeholders informed of portfolio status, risks, and changes.
• Manage portfolio-level budgets, financial resources, forecasts, and
  expenditures, ensuring cost-effective use of resources while maintaining
  financial performance.
• Oversee revenue forecasting, ensuring accuracy in predicting revenue
  streams from ongoing and upcoming engagements.
• Ensure alignment with the Project Management Office (PMO), adhering to
  governance frameworks, processes, and best practices across all projects.
• Facilitate decision-making processes and resolve conflicts or issues that
  may arise among team members or stakeholders.
• Conduct regular portfolio and project reviews, assessing performance
  against KPIs and implementing corrective actions as needed.
• Ensure governance processes are consistently applied across the portfolio,
  maintaining transparency and accountability.
• Collaborate with Partner Managers (CSMs) and Project Management
  teams to optimise customer engagement, adoption, and service delivery.
• Identify and pursue opportunities for service improvement and innovation
  to support business growth.
• Build scalable client engagement processes that align with the needs of a
  high-growth SaaS environment, supporting long-term customer success
  and retention.
• Contribute to the establishment of delivery standards and practices that
  support operational efficiency.
• Prepare and present executive-level reports and insights to senior
  leadership, showcasing key performance metrics, risks, and opportunities.

Our success criteria...

• Client Outcomes: Effectively engage and communicate with stakeholders
  throughout the portfolio, ensuring high levels of customer satisfaction,
  including sponsors, against agreed success factors.
• Radar Outcomes: Build and maintain a strong brand reputation within the
  portfolio through consistent delivery quality and reliability.
• Financial Performance: Achieve portfolio-level financial targets, including
  budgets, forecasts, margins, and accurate revenue projections for growing
  portfolios to ultimately exceed £5M annually.
• Risk and Issue Management: Identify, assess, and mitigate risks and issues
  within the portfolio and broader business, with success measured by the
  effectiveness of the risk management process and the ability to promptly
  address and minimise the impact of issues.
• Team Performance: Lead a high-performing team with clear roles,
  measurable performance standards, and opportunities for growth and
  development.
• Continuous Improvement: Promote a culture of continuous improvement,
  leveraging lessons learned to enhance programme and project
  management processes.

Your journey so far...

• Bachelor’s or Master’s degree in a relevant field, such as business
  administration, project management, engineering, or a related discipline.
• Minimum 10 years of experience in project or programme management,
  including leadership of delivery teams.
• Proven experience operating in a high-growth environment, with a track
  record of building scalable client engagement processes to support SaaS
  delivery.
• Extensive experience with SaaS software delivery processes and associated
  resource management, including provision of Services Retainers in support
  of growing recurring Services revenue.
• Strong commercial focus and entrepreneurial mindset, with the ability to
  drive both operational excellence and business growth.
• Experience managing individual projects valued up to £350k and
  overseeing portfolios exceeding £5M Services annually. Ideally with
  experience of managing portfolios up to £10M in annual Services.
• Experience working with a Project Management Office (PMO), ensuring
  alignment with governance frameworks, processes, and best practices.
• Experience with revenue forecasting, ensuring accurate predictions of
  revenue streams from client engagements.
• Excellent communication and collaboration skills, with the ability to engage
  stakeholders at all organisational levels.
• Strong problem solving skills, with a growth mindset and the ability to
  convert strategy into actionable plans.
• Relevant professional qualifications such as PMP, Prince2, or MSP.

Even better if you…

If you are passionate about leading teams, delivering exceptional client
outcomes, and driving continuous improvement, we invite you to apply for this
exciting opportunity.

The Bigger Picture

Whilst we value professional experiences and qualifications, we’re committed to maintaining a culture of growth and development here at Radar Healthcare. We take into account each candidates demonstrable skillset, drive and ethos so even if you don’t feel 100% qualified for the role – we welcome you to connect with us. We’d love to hear from passionate candidates from all backgrounds that align themselves with our company values and are excited to make a difference in healthcare!

What we offer in return...

💰 A competitive salary, dependent on experience 

💜 Values-led culture - we’re extremely proud of our culture. Learn more about what makes it special here

📖 Learning & development budget of £1,000 each year to drive your own professional development

🏢 Flexible working – We believe in empowering our team to work in a way that suits them best. Whether you’re an early bird or prefer working from home most of the time, we trust you to get the job done around our core hours. We have a base expectation of 1 day per month in the office but outside of this, although we have a fantastic office in the heart of Leeds (complete with a rooftop bar for the summer months), the choice is yours! 

🏝️ 25 days holiday (+ bank holidays) continually increasing with service, plus the option to buy up to a week to suit whatever exotic adventures or big life events you have planned for the year ahead

🎂 Birthdays off and a surprise through the letterbox - we love to make a song and dance about every year around the sun!

🤝🏽 Charity leave – giving back is important to us, so we empower all our team members to support charity every year on company time

🧠 Mental healthcare - Face to face counselling support, an app, and an Employee Assistance Program and many colleagues trained in mental health first aid

👩🏾‍⚕️ Healthcare - Cover with Medicash, you get money back when you spend on health appointments e.g. physio, dental, optician, prescriptions, private GP + more

💛 Life cover – a pay-out of 3x your salary to support your beneficiaries if the worst happened

💐 Compassionate leave of up to 5 days time off if you lose a loved one

🤕 Paid sick leave - Enhanced sick pay after 6 months (increasing with service)

🍼 Enhanced family leave - Primary caregivers (maternity/adoption); 16 weeks full pay, 10 weeks half pay & secondary caregivers (paternity); 2 weeks full pay and another 2 weeks full pay to take in your new arrivals first year of life (once you have been with us for 1 year)

💵 Pension - We’re invested in your future, we contribute 3% of your salary to your pension pot, helping you save up for those golden years!

💻 Technology – Rest assured, we'll have a laptop all set up and ready for you on your first day. Additionally, in your first week, we’ll conduct a WFH risk assessment to ensure you have everything you need, including a second screen, keyboard, mouse, and any other goodies!

🐶 Dog friendly office

🎈 Socials – we get together as a full company at least four times per year, plus at least once a quarter in individual teams, too. Not including all the fun activities being planned by our newly formed social committee.

Accessibility 

If you require any special considerations or adjustments to our application and interviewing process, please don't hesitate to let us know. We understand and celebrate the fact that every person that we connect with is different and therefore requires different starting points on their journey with us. If you have a medical condition or disability we are committed to ensuring that our process is inclusive and accessible for all, let us know how we can best support you.

Connect with us!

We'd love to hear from you! If this role isn't quite right for you but you feel like Radar Healthcare could be, click the Connect button on our careers site and we'll keep you in the loop of new opportunities as they arise. You can also find out more about our mission, values and culture by checking out our various channels:

🎧 Listen to Our What the HealthTech podcast

🔗 Connect with us on Linkedin

📱 Check out our social media channels including our Instagram takeovers and join us on a day in the life at Radar Healthcare! Get an inside look at our innovative and friendly culture as we share our stories with you. 

💚 Discover why Radar Healthcare is a fantastic place to work from our very own people on Glassdoor!

Connect with us on our journey and get to know the people who make us shine!