About Us

Radar Healthcare has been developed in partnership with healthcare professionals to ensure organisations always meet regulatory standards through one single, easy to use system. Our vision is to be a world leading software company delivering better healthcare outcomes through intuitive and innovative software, and we're continuously on the lookout for fantastic people to join us on this journey.

The Role
We are looking for another proactive and experienced Customer Support Specialist who thrives when working with people and looking for solutions, to join our team to support our growing customer base. You will provide first line support, working closely with our talented team of Customer Support Specialists, Customer Success Managers and Project Managers to ensure our customers receive a fantastic experience throughout the customer journey. We're a Bronze award winner of the 2022 CX Best Customer Centric Culture, and the successful candidate will be joining the business and team at an exciting time of growth. 

Key Tasks and Responsibilities

• Logging all calls
• Taking ownership of user problems
• Answering support queries
• Diagnosing software issues for external customers
• Involvement in setting up and configuring Radar Healthcare software for new customers 
• Working closely with test team in relation to the testing of new features and improvers under the supervision of the lead tester
• Collaboration with the wider team to share ideas and drive continuous improvement

About You

Essential:
• Customer facing communication skills
• Demonstrable experience with telephone 1st line product/software support
• Good teamwork and collaboration skills
• Attention to detail and logical thinking

Desirable:
• A basic understanding of SQL databases and how to access data
• Experience of testing software
• Software as a service support experience
• Knowledge of XML / HTML

Our Values

At Radar Healthcare, we are all proud of our values-led, open, supportive and inclusive culture. It’s just as important that anyone joining our friendly team share the same values as us, to ensure we’re all on the same page from day one, so we’re looking for candidates who feel aligned to the following:

• Customer focused with a partnership approach
• Open, honest and transparent
• Innovative
• Ethical, trustworthy and caring

The package

This is a hybrid role, with time split between being predominantly home based and occasional working from/meetings in our office in Leeds, with occasional travel elsewhere in line with requirements of the role. We’re offering 25 days holiday, not including bank holidays and a competitive salary, dependent on candidate experience, along with the following:

• Flexible hours
• Career progression opportunities as Radar Healthcare grows
• Social events and company parties
• Regular performance reviews to prioritise your career

For more information about Radar Healthcare, you can find us at: www.radarhealthcare.com or check out our podcast What the HealthTech?, available wherever you usually listen to your podcasts.